Technical support phone scams activity has increased. Why? Because it is effective.

Here’s how it works: You or a member of your company or family receive a call from a person claiming to be a representative from Microsoft Help Desk, or another official-sounding organization, and the caller warns you that your computer is infected. After telling you this scary scenario, they tell you they need access to your machine to repair it or they need you to confirm your personal information to maintain your license or subscription. This is a scam that is designed to trick you into installing malware that they can then charge you to remove, or use it to control your computer and/or capture personal information such as online banking passwords. Many times, these callers will pretend to assist you with your “infection” (while adjusting settings that actually leave you more vulnerable to infection!) and then ask for a credit card to bill you for their phony services.

If you receive an unsolicited call such as this, DO NOT GRANT ACCESS TO YOUR MACHINE OR GIVE OUT ANY PERSONAL INFORMATION. Do not install any software or visit any websites they request you to visit. Just hang up. If you are concerned that you may actually have an infection, call us at 908-240-4616 and we will scan your computer and review computer settings to ensure that your computer (and personal information) is secure.

If you have already granted access to a caller such as the one described above, do the following ASAP: change your computer’s password, your email account password, and all passwords for any financial accounts such as your bank and credit card. Call us at 908-240-4616 so we can remove any malicious software and re-secure your machine. For more information, visit:

If you have any questions, feel free to call the support line at 908-240-4616 or email support – at –

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